Malatya Turgut Özal University Rector Prof. Dr. Aysun Bay Karabulut attended to the Quality Symposium in Health and Social Services organized online by the International Quality and Accreditation Association. General Manager of Disabled and Elderly Services, Op. Dr. Orhan Koç, Afyonkarahisar University of Health Sciences Rector Prof. Dr. NurullahOkumuş and International Quality and Accreditation Association Chairman of the Board Dr. Hasan Güler also attended to the symposium opening session.
“We prioritize the concept of quality and sustainability in our projects”
Rector Prof. Dr. Karabulut spoke at the opening session of the symposium and stated that they have been working with quality since its establishment by referring to MTU quality studies. Prof. Dr. Karabulut mentioned that “Malatya Turgut Özal University has started quality studies from the very beginning and has considered quality and academic and administrative activities as a whole. We have made the way of science, effort, devotion and quality, which is the motto of our university, in our studies and we provide guidance and counseling services to our students with the same sensitivity. In particular, with the difficulties of the Covid-19 process and its social psychological reflections, the necessity and importance of psychological counseling and guidance services in universities have come to light once again. We also work on the development of our students in this direction, and we prioritize the concept of quality and sustainability in our academic projects”
“As a result of increasing competition, the importance of quality has increased even more”
Referring to the increasing competition and the increasing importance of quality as a result of the service competition in many areas, Rector Prof. Dr. Karabulut said “In terms of hospitals, which have undertaken the task of protecting people from diseases and treating diseases, an intense competitive environment has arisen as a result of increasing private initiatives in the field of health. In health institutions, the most important indicator of service quality is patient satisfaction. When it comes to quality in social services, on the other hand, is the ability of the services offered to meet the expectations of people. Even if the expectations from the services are different, it may be necessary to measure the quality of the services in general. Studies on service quality are generally carried out on for-profit organizations”
“Quality gains importance in health services”
Prof. Dr. Karabulut stated in thesymposiumthat “Qualitystudieshave a greatimportance in improvingthedelivery of healthcareservices in theworld. Especially in recentyears, "quality in healthcare" has become an importantconcept in terms of improvingpatientoutcomesandcompetitiveness of healthinstitutions. Quality in healthservicesincludesprovidingthe service totheindividualandsocietybyprofessionalswiththebesttechnologyandknowledge in ordertoachievethedesiredhealthoutcomes. It is aimedtoimprovethequality of patientcare, to minimize theriskstopatientsandemployees, andtomaximizehealthserviceswithqualitystudies in health. Quality in thehealthsector is possiblewithdigitalization, integration of smartsystemsandsmarthospitals. Thankstothe transfer of manyapplicationstotheelectronicenvironmentwithtechnologicaldevelopments, allinformationabout a patient'shealth is recorded in thedatabaseandthisinformation can be accessedquicklywhenneeded”
“We will integrate innovative approaches in health with technology”
Stating that MTU is a whole with its faculties, vocational schools, application and research centers, Rector Prof. Dr. Karabulut said “In this sense, our university will follow the innovations in the field of health with the Faculty of Medicine, Faculty of Health Sciences and Vocational School of Health, while our Faculty of Engineering and Natural Sciences will integrate innovative approaches in health with technology with our departments and programs to gain new perspectives. In this sense, it is of great importance to determine quality standards and to provide services in accordance with these standards in the development of home health-care services. In that sense, universities have important responsibilities. As a university that is aware of this, we aim to support our two graduate programs in the field with quality accreditation and long-term care services program in health services.”
Rector Prof. Dr. Karabulut continued her words by stating that it is planned to include quality accreditation courses in health services and said “With our wellness center project, which we will implement in a very short time, we aim to set an example in every sense with the standards we will apply in the care and health services. We will provide health department programs and quality accreditation courses in health services in our education curricula. In this process, we do not forget our elders, who form the building blocks of the bridge to be built between the present and the future, and who enable us to transfer our social, cultural and ethical values to future generations. We continue our efforts to implement our Elderly Care Center project, which we developed especially by foreseeing the health problems of individuals over the age of 65, with the support of our Minister of Family and Social Services honorable DeryaYanık and General Manager of Services for the Disabled and Elderly, Orhan Koç”
In the symposium program which consists of four sessions, quality care in health and social services, the importance of quality-accreditation in health and social services and the role of civil society, quality indicators in health and social work practices, historical development of quality standards in terms of ministry of health institutions, economics of care based on disability and old age, quality standards and methodology in disabled and elderly care services, quality standards and an overview of the current situation in institutional aged care services, quality from an international care perspective, quality in home health care and the issues of quality studies in health in Turkey will be discussed.